Delivery & Returns

Delivery

To qualify for Next Day Delivery orders must be placed by 1pm (Mon-Fri) for same day despatch.

We offer FREE standard delivery on all orders and we aim to dispatch your order within 1 working day. Our standard delivery takes 3-5 working days, occasionally this can take a little longer so please allow 10 working days before contacting our Customer Service department. We generally use Royal Mail for most deliveries, higher value or larger items will be sent via our Courier.

If you have any questions regarding delivery please contact us on 01273 254074, or alternatively email info@wilkinsonswordshop.co.uk.

Here is a list of all the locations we ship to and the appropriate shipping charges:

UK Mainland Shipping Options Cost Last Day For Pre-Christmas Delivery
Standard Delivery (Estimated 3-5 working days) FREE Wednesday 19th December
Royal Mail 24 (Estimated 1-2 working days) £3.99 Thursday 20th December
Next Working Day Courier £5.99 Thursday 20th December
Highland & Island Shipping Options
IM, BT, FK, HS 1-9, PA, PH, IV, ZE, JE, GY
Cost Last Day For Pre-Christmas Delivery
Standard Delivery (Estimated 3-7 working days) FREE Wednesday 19th December
Royal Mail 24 (Estimated 1-3 working days) £3.99 Thursday 20th December
48hr Courier (2 working days) £11.99 Wednesday 19th December

Returns

We want to make sure that you are completely satisfied with your purchase and we know that many of the items you are purchasing will be for Christmas presents for family or friends. Therefore we are extending our usual ‘30 Day Returns Policy’ to allow time for your loved ones to receive their gifts on Christmas Day. Simply send any unwanted items back to us by Monday 14th January 2019 and without any queries we will refund your order, according to our Refund/Exchange policy detailed below.

If the item is faulty/damaged or you have received the incorrect item please contact us on 01273 254074 or email info@wilkinsonswordshop.co.uk.

If the item is unsuitable* please follow the steps below:

Step 1 – Download a returns form and fill in all appropriate fields. Click here to download a returns form.

Step 2 – Send the items back to us. We recommend that you send your goods back via a Recorded service as we cannot accept liability for anything which is lost in the post coming back to us.

Step 3 – Sit back and wait, we’ll do the rest!

*Please note that for any unwanted returns or exchanges the item will need to be returned to us in it’s original packaging and in a saleable condition.

We can only refund or exchange items which are returned in the same saleable condition in which they were received.

If you have any questions please get in touch – we’re more than happy to help!

Telephone: 01273 254074

Email: info@wilkinsonswordshop.co.uk